Coursera is seeking a strong Director of Product Design for the Growth and Consumer business to join their team. This full-time position can be 100% remote.
Coursera was founded by Daphne Koller and Andrew Ng in 2012 with a vision of providing life-transforming learning experiences to learners around the world. Today, Coursera is a global online learning platform that offers anyone, anywhere, access to online courses and degrees from leading universities and companies. Coursera received B Corp certification in February 2021, which means they have a legal duty not only to their shareholders, but to also make a positive impact on society more broadly, as they continue their efforts to reduce barriers to world-class education for all.
As one of the largest online learning platforms globally, Coursera has 82 million registered learners. More than 100+ Fortune 500 companies and more than 6,000 campuses, businesses, and governments come to Coursera to access world-class learning—anytime, anywhere.
Reporting to the Vice President of Design and Research, Sam Moreau, this Director of Product Design, Growth and Consumer will have seven direct reports with a total team of 11 to 12 (with potential for team growth).
The Design and Research teams at Coursera craft world-class cohesive experiences for their multi-sided businesses to help Coursera achieve a seamless experience and a unified company vision. The Design organization has three pillars aligned with Coursera’s business and product functions: Growth and Consumer, Educator and Enterprise. They also work closely with the company’s centralized research team.
The Coursera Growth and Consumer team is focused on engaging consumer learners in their search for upward mobility through educational growth. In today’s fast-moving job market, learning new skills and gaining certified acknowledgement is an important part of career development. This team is tasked with helping people find the right learning offerings through powerful search, browse, personalization and AI-based recommendations.
Coursera’s Design Team Values and How They Work:
We simplify – always looking for ways to reduce and sharpen the product for highest impact and careful attention to detail. We believe design is a way of thinking that brings clarity and focus to product ideas.
We think holistically – we envision the big picture and are the voice of the end user throughout every interaction. When our learners are happy and meet their goals, we succeed as a company.
We collaborate – as a design team, we work together to achieve a cohesive product and a studio culture greater than the sum of individual designers.
We skill-share – designers working in interaction design, visual, motion graphics and prototyping tools all learn from each other and discover new methods.
As the Director of Design for Growth and Consumer, he/she will have a strategic design hand in bringing new offerings to life, working closely with partners in Product Management, Research, Data Science and Engineering.
Be a leader in driving a design point of view when defining the initiatives at the front end of product definition. You will inspire fellow designers and product team members by working on the most challenging design problems alongside the team.
Organize, direct, mentor and review the work of a highly-skilled team of designers, relentlessly pursuing better design and inspiring the team.
Develop internal design team initiatives that improve the work of the entire group, such as defining experience principles, planning and conducting user research, refining UI and interaction standards, contributing to brand strategy and fine tuning Coursera’s delivery process with engineering.
Conduct efficient and productive design reviews, and build strong relationships with cross-functional partners as you guide leaders of product management and engineering to a unified vision of the product — you are the clearest voice of the user through the product development process.
Work closely with your talent partner to review candidate portfolios, interview, make recommendations throughout the hiring process and effectively hire additive skills to the team. Also, develop and coach current team members.
Envision new product experiences based on user insights and business goals. Leverage your product, interaction and visual design skills to create delightful experiences that empower learners and learning administrators within organizations.
Qualifications and Experience:
Bachelor’s degree is required.
At least 10 years of experience as a practicing designer.
At least five years of experience directly managing five to 10+ designers. Has built and scaled a team.
Demonstrated operational and project management skills. Able to look down the road and anticipate the challenges to come. Can take action to help the extended team succeed.
High level of emotional intelligence and strong coaching skills to help the designers do the best work of their careers
Proven contributions to product strategy and vision, with case studies to show it, and a strong business sense and ability to form close, honest and influential relationships across the organization.
Proven ability to listen to customers and prioritize them and their needs.
Ability to organize research and product information to form coherent user flows and interaction designs via prototypes.
Effective communicator. Ability to present design criteria and UX solutions with clear verbal, written and visual communication skills
Experienced designing, building and shipping web and mobile (iOS and Android) applications and a high-level understanding of the interplay between design and engineering, technical collaboration and delivery of final UI designs.
A sense of humor, humility and true pride in your work and the work of the team. You care deeply about your people and work to empower them and help them grow.