Coursera is seeking a strong Director of Product Management for the company’s Enterprise business to join their team. This full-time position can be 100% remote.
Coursera was founded by Daphne Koller and Andrew Ng in 2012 with a vision of providing life-transforming learning experiences to learners around the world. Today, Coursera is a global online learning platform that offers anyone, anywhere, access to online courses and degrees from leading universities and companies. Coursera received B Corp certification in February 2021, which means they have a legal duty not only to their shareholders, but to also make a positive impact on society more broadly, as they continue their efforts to reduce barriers to world-class education for all.
As one of the largest online learning platforms globally, Coursera has 82 million registered learners. More than 100+ Fortune 500 companies and more than 6,000 campuses, businesses, and governments come to Coursera to access world-class learning—anytime, anywhere.
Reporting to the Senior Director of Product Management, Schwetabh Mittal, this Director of Product Management for the Enterprise business is a new role for the company.
Coursera’s enterprise business is growing at a meteoric pace, and the product management team works to help companies, governments and nonprofits transform their talent. This team leads Coursera’s efforts to build a product experience that enables enterprise customers of all sizes across the globe to offer the world’s best education to their employees.
As a Director of Product Management for the Enterprise product, this person will lead the effort to build out a product experience that enables businesses and governments to offer the world’s best, lifelong education to their employees and citizens. S/He will be responsible for building and managing the strategy and the roadmap for Coursera’s product focused on businesses and governments to help them achieve success in upskilling and reskilling their learners through Coursera’s platform. This includes building an in-depth understanding of their customers’ pain points and synthesizing them to create both an annual roadmap and a three-year vision. This role requires a high level of awareness of the competitive HR tech landscape and being able to help Coursera leadership build, buy and partner decisions to deliver a differentiated product value for their customers. This role will be responsible for setting the product vision and strategy and lead and manage a team of product managers to execute on the vision.
The new Director will collaborate with engineering, design and cross-functional leadership teams to build, manage and execute on a big-thinking roadmap and build great solutions, making adjustments along the way based on the results of experiments and on feedback from learners, instructors, university and industry partners, and partners organizations, worldwide.
The Director’s work will empower and motivate enterprise customer organizations (and their teams) to take timely and impactful actions in response to learner activity, and to shepherd people along their learning journeys to achieve mastery and career advancement.
Develop Customer Empathy: deeply understand the needs and pains of Coursera’s customers by segment and persona.
Think Strategically: develop a great sense for where the HR tech market is going and how Coursera can be a very strong player in the value chain.
Think Big: translate customer needs, market signals and competitive landscape into product needs today and for the next three years.
Build, manage and drive roadmaps for Coursera’s business and government customers.
Ruthlessly Prioritize: there is no shortage of great ideas. Identify the highest leverage ideas and work cross-functionally to set Coursera’s product roadmap.
Great Student and Instructor Intuition: Coursera expects their PMs to develop – through testing, dogfooding and observation – great learner and instructor intuition and for that to drive the products and experiences the company builds.
Understand the Business: develop a deep understanding of the value of Coursera to employers, students, instructors and universities to inform the development and evaluation of potential business models.
Ship Product: manage the end-to-end process of conceptualizing products, acting as the glue between technical and non-technical teams.
Develop a Shared Vision: work across the organization to build understanding and enthusiasm for the products being built.
Qualifications and Experience:
Bachelor’s degree is required.
At least ten years of product management experience.
At least two years of experience managing a team of two to three product managers. Has built and scaled a team.
At least five years of experience working on enterprise SaaS products.
Ideally has at least five years of experience in the HR tech space (e.g., ATS, LMS, LXP or HCM).
Excellent user empathy and understanding.
Strong strategic thinking and ability to distill strategy into action and business value.
Strong business leadership skills with ability to understand and grow businesses.
Strong executive presence and exceptional communication skills.
Structured and analytical thinker.
Technical background a plus.
Comfortable working in a fast paced and uncertain environment.
A dynamic leader.
Not afraid to have an opinion and can speak to the “why.”